Remote Support In order to provide you with remote support, we need you to download and install Splashtop Remote Support software. Below are the instructions to do so. Feel free to contact us if you have any questions or if any problems arise. Thank you! STEP 1 Click here to download our Remote Support Software STEP 2 OR Open your "Downloads" folder. Locate SplashtopSOS, double click. Click "YES" to allow the app to make changes to your computer. STEP 3 Call us at 4845971084 and provide the 9 digit number.